Return Policy

KMN Home is committed to quality products like the DrawerDecor and our customers.

There may be various reasons for returns. Please read our return policy to understand which circumstances may apply to you in the event you want to do a return. If a situation below does not apply to you please email us for further assistance.

 

Product Defects or Shipping Damage

This situation applies if the physical product arrives damaged from shipping or fails under normal usage within 1 year of the order date. If this situation applies to you we will send you appropriate replacement parts at no additional cost in a timely fashion after you notify us of the damage or defect. We may request a photo of the defect or damage and/or we may provide pre-paid shipping arrangements to return the defective or damaged parts back to us prior approving the return or shipping replacement parts to you.

 

Return of unopened, unused, undamaged product (30 days since receiving order)

This situation applies if you have received your order but have not opened the packaging or used the product within 30 days of receiving it and have decided you do not want it. In this situation you must contact us via email and request a return. We will reply with instructions on how to repackage and ship the return back to us. We are not responsible for the cost of repackaging or shipping or insuring your items. Once the items are returned to us they will be inspected for shipping damage and to verify that original packaging is intact and there is no damage to parts. We are not responsible for shipping damage, it is up to you to insure or claim return shipping damages with the shipper. We will notify you with emailed digital photos if there is shipping damage. If the returned items are opened from their original packaging or parts were used or damaged no refund will be given. We will notify you with emailed digital photos if original packaging arrives opened or parts are used, damaged, or missing. If we receive your approved return items unopened, unused, and undamaged we will refund your original charge less any shipping fees and less 15% for a restocking fee.

 

All Other Situations

If the situations listed above do not apply to you we will not honor or process a return. You may contact us and request a return anyway by providing us your case of special circumstances, but refunds will be at our sole discretion.

 

For further questions or help with returns please email: sales@kmnhome.com